Terms of Service

1. Acceptance of Terms

By accessing or using the MapLogiQ platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Your Account

You must register for an account to access most features of the Service. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your password and not share account credentials
• Notify us immediately of any unauthorised use of your account
• Be responsible for all activity that occurs under your account

You must be at least 18 years old to create an account.

3. Acceptable Use

You may use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to upload, store, or transmit unlawful, harmful, or infringing content
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any component of the Service
• Use automated tools to scrape, crawl, or extract data from the Service without permission
• Resell or sublicense access to the Service without a written reseller agreement
• Violate any applicable laws, including data protection laws relating to personal information you process via the Service

4. Intellectual Property

The MapLogiQ platform, including its software, design, trademarks, and documentation, is owned by MapLogiQ (Pty) Ltd and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription term.

Nothing in these Terms transfers ownership of any intellectual property to you.

5. Your Data

You retain full ownership of all data, files, and content you upload to the Service (“Customer Data”). By uploading Customer Data, you grant MapLogiQ a limited licence to process it solely to provide the Service to you.

We do not access your Customer Data except to provide support at your request, to maintain the Service, or where required by law.

6. Payment & Billing

Subscription fees are billed monthly or annually in advance. Fees are non-refundable except where required by law. We reserve the right to change pricing with 30 days’ notice. Continued use after a price change constitutes acceptance of the new pricing.

Accounts more than 14 days past due may be suspended. Accounts more than 60 days past due may be terminated and data deleted.

7. Service Availability

We target 99% uptime as documented in our Service Level Agreement. Scheduled maintenance will be communicated at least 24 hours in advance. We are not liable for outages caused by third-party infrastructure, force majeure events, or factors outside our reasonable control.

8. Limitation of Liability

To the maximum extent permitted by law, MapLogiQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

Our total liability to you for any claim arising from use of the Service shall not exceed the amounts paid by you to MapLogiQ in the 12 months preceding the claim.

9. Termination

Either party may terminate the agreement at any time. You may cancel your subscription through your account settings or by contacting support. Upon termination, your access to the Service will cease and your data will be retained for 30 days before deletion, during which time you may export it.

We reserve the right to suspend or terminate accounts that violate these Terms without prior notice.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa. The United Nations Convention on Contracts for the International Sale of Goods does not apply.